Return and Refund Policy

Refund Policy

At Kakpalamudircholai, we want every customer to be completely satisfied with their purchase. We take great care to ensure the freshness and quality of our products. However, if you experience any issues with your order, we’re here to help. Please review our Refund Policy below to understand how returns, refunds, and exchanges are handled.

1. Returns and Refunds Eligibility

Due to the perishable nature of our products (fresh groceries and consumables), we can only accept returns or issue refunds under the following conditions:

• The product was damaged during delivery
• The product was incorrectly fulfilled (wrong item delivered)
• The product is of unsatisfactory quality (e.g., spoilage or contamination)

We do not accept returns or refunds for products that have been opened, consumed, or handled improperly after delivery.

2. How to Request a Refund

If your order meets the above conditions, please contact us within 3–5 days of receiving your order.

You can reach us at:
📧 Email: kakpalamudircholai@gmail.com
📞 Phone: +91 99628 71744
🏠 Address: No. 8, Kakkan Street (Near Vidya Theatre), West Tambaram, Chennai – 600045

When submitting your request, please include:

• Your order number
• A brief description of the issue
• Photos of the product (if applicable)

3. Processing Refunds

Once we review your request, we will notify you of the outcome. If approved, your refund will be processed to your original method of payment.

Refunds typically take 5–7 business days to appear, depending on your payment provider.
Please note that shipping fees are non-refundable.

4. Exchanges

If you receive a damaged or incorrect item, we can arrange for a replacement product at no additional cost (subject to availability).
In cases where a replacement is not possible, a refund will be issued instead.

Replacement orders usually take 5–7 business days to process and ship.

5. Shipping Costs

• Damaged or Incorrect Items:
  We will cover the cost of return shipping for products damaged in transit or incorrectly delivered.
• Customer-Initiated Returns:
  If you return a product for reasons other than damage or error, you will be responsible for the return shipping cost.

🚚 Delivery Timeline:
Once shipped, products are typically delivered within 5–7 business days, depending on your location and courier availability.

6. Final Sale Items

Certain items may be marked as “Final Sale” and are not eligible for return, exchange, or refund. These items will be clearly indicated at the time of purchase.

7. Contact Us

If you have questions or need assistance with your refund or order, please reach out to us:
📧 Email: kakpalamudircholai@gmail.com
📞 Phone: +91 99628 71744
🏠 Address: No. 8, Kakkan Street (Near Vidya Theatre), West Tambaram, Chennai – 600045

Thank you for choosing Kakpalamudircholai!
We appreciate your trust in us and are committed to providing high-quality products and reliable service with every purchase.